FAQs
How can I contact Sneko@Featue?
You can Email us at contact@snekofeatue.com where our customer service team will be happy to help you with whatever you need!
Do you ship worldwide ?
Yes
Where do you ship from?
We ship from Hong Kong.
Can I change or cancel my order?
As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be retuned for a full refund after it is received.
What payment methods do you except?
We except all major credit cards(VISA, Mastercard, AMEX).
When will my order be processed?
All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday.
Orders will be processed within 1-3 business days from the order date and shipped the next day after processing day. Please note that we don't ship on weekends.
How long will it take to receive my order?
Due to high demand, orders may take between 2-4 weeks to arrive.
What if i don't receive my order?
If you don't receive order within 30 days after shipping, you are eligible for a full refund.
Will i be charged with customs and taxes?
The prices displayed on our site are tax-free in US dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related custom fees may be charges once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be coved by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, Please contact your local customs office.
How do I return a item?
Please contact us at contact@snekofeatue.com
What if the Item(s) I received are defective/incorrect/damaged?
Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs or the items and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
When will i receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days or receipt of the retuned item or cancelation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit company. It may take some time before the refund is posted to our account.